Terms & Conditions

1. Your account

• Give your real name, a working email address and a phone number the rider can call.
• Keep your password to yourself. You are responsible for orders placed from your account.
• You can delete your account at any time in the app (Settings → Delete account).
• We may suspend an account that is misused — for example, repeated orders that are not accepted at the door.

2. Menu, prices and availability

• Each branch has its own menu, prices and stock. What you see is for the branch you have chosen.
• Menu prices are before tax. Tax, the delivery fee and any priority charge are added and shown at checkout, before you confirm.
• An item can sell out. If something you ordered cannot be made, the branch will contact you.
• Photos are for illustration; dishes are prepared fresh and may look slightly different.

3. Placing an order

• Your order is a request to the branch. It is accepted when the branch confirms it, and you are notified.
• The total shown at checkout is the amount to pay. If the branch changes your order at your request, the bill is updated accordingly.
• Notes for the kitchen and the rider are followed where possible, but are not guaranteed.

4. Delivery

• Each branch delivers within its own area. The fee depends on your location and the speed you choose, and is shown before you order.
• Delivery times are estimates, not guarantees — traffic, weather and busy hours can delay an order.
• Please be available at the address and phone number you gave. If the rider cannot reach you, the order may be cancelled.

5. Payment

Orders are paid on delivery — in cash, or by bank transfer or card if the rider offers it. The amount is the total shown in the app.

6. Cancelling and problems with an order

• You can cancel in the app until the branch confirms your order. After that, call the branch.
• The branch may cancel an order it cannot fulfil; you are told in the app.
• If something is wrong with your order, contact the branch you ordered from as soon as possible with your order number, and they will put it right.

7. Fair use

Do not misuse the app — no false orders, no attempts to access other people's accounts, and no interfering with the service.

8. Liability

We take care to keep the app working and the information in it correct, but we cannot promise it will always be available or free of errors. To the extent the law allows, our responsibility for an order is limited to the amount you paid for it.

9. Changes

We may update these terms. The current version is always on this page, with its effective date. If you keep using the app after a change, the new terms apply.

10. Law

These terms are governed by the laws of Pakistan.

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