Privacy policy

What we collect

• Account details: your name, email address and a password (stored only as a secure one-way hash). If you sign in with Google, we receive your Google account's name and email address. You may add a profile photo.
• Phone number: needed to place an order, so the branch and the rider can call you about it.
• Delivery addresses and location: the addresses you save and the point you place on the map. The app reads your phone's location only when you ask it to (to find your nearest branch or place the pin), and only while you are using the app.
• Orders: what you ordered, from which branch, the amounts, delivery fee and tax, notes for the kitchen and the rider, and the order's progress.
• Notifications: a push token for your phone, so we can send order updates, and the list of updates shown in the app.

We do not collect payment card details — orders are paid in cash on delivery. Favourites are kept only on your phone. We do not show ads and do not sell your information.

How we use it

• To take, prepare and deliver your orders, and to contact you about them.
• To send order updates by push notification and email, and account emails (verifying your email address, resetting your password).
• To keep your account secure and to prevent misuse.
• To keep the business's sales, tax and accounting records.

Who sees it

• The branch you order from and its staff — including the staff member who delivers your order — see your name, phone number, delivery address and map pin for that order.
• Service providers that run parts of the app for us, only as needed: Google (sign-in with Google, and Firebase Cloud Messaging for push notifications), our email provider (to deliver account and order emails), and our hosting provider. Map tiles are loaded from OpenStreetMap.
• Authorities, only where the law requires it.

How long we keep it

• Your account details and saved addresses: until you delete your account.
• The notification list in the app: 90 days.
• Order records are kept after an account is deleted. They are the business's sales and tax records, and each order keeps the name, phone number and delivery address it was placed with.

Deleting your account

In the app: Settings → Delete account. Your name, email, phone number, photo, saved addresses, sign-in sessions, push registration and notification list are removed straight away; past orders stay as described above. You can also ask us to delete it — see Delete your account. You can sign up again later with the same email, as a new account.

Your choices

• Change your name, photo and phone number in the app (Settings → My profile).
• Turn notifications or location off at any time in your phone's settings — the app still works; you can type your address instead.

Security

Information travels between the app and our servers over encrypted connections (HTTPS). Passwords are stored only as secure hashes, and the app keeps its sign-in token in your phone's secure storage.

Children

The app is not meant for children under 13, and we do not knowingly collect their information.

Changes to this policy

If this policy changes, the new version is posted here with a new effective date.

Contact us

For any question about your information, or to ask us to delete it: